Reference

The Rules That Sit Behind Your Account

Everything you agreed to when you opened your account is written here in the plain wording we use at the cashier desk: who can register, how bKash, Nagad and Rocket payments are handled, what we store about you, and what you can ask us…

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Who Can Hold an Account Here

z9999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with us is a contract, and this page spells out its conditions in plain English. The first condition is geography. Whether you can register, deposit and play depends on the law where you live, and we only accept account holders from regions where

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that activity is permitted. If your circumstances change, or the rules where you are change, tell us and we will adjust or close the account. The second condition is identity. Before a withdrawal leaves your wallet we match the name on your bKash, Nagad or Rocket
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account against the name you registered with. One name, one account, one wallet. If the names do not line up, the payout pauses until you send the document that fixes it. The third condition is honesty about money. You deposit from a wallet or bank account
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that belongs to you, you play for yourself, and you do not open a second account to get around a restriction on a first one. That rule gets broken more than any other, and it is the one that ends with a frozen account. Nothing here
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overrides your local law. If a term on this page conflicts with a rule that applies where you live, that rule wins, and we will not hold you to something we cannot lawfully enforce. When we change these conditions we date the edit and place a
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banner inside your account, so you see it before your next withdrawal rather than after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

YOUR DATA CONTROL

How We Handle Your Account Data

We keep the personal data we hold tied to what a payment rail and an account actually need. Your session runs over an encrypted connection. A login from a phone we have not seen before triggers a verification step, and transaction records are stored for as long as accounting rules require, then deleted on schedule. Cookies here do two jobs: keeping you signed in, and showing us which lobby pages load badly on a mobile connection.

Session Security Logging in from a phone we have not seen before triggers a verification step before the wallet opens. That single check is what keeps a stolen password from turning into a drained balance.

Cookie Choice Two kinds of cookies run here: the ones that keep your session alive, and measurement cookies showing which lobby pages stall on mobile. Block the second kind in your browser and you still sign in.

Record Retention Payment records stay on file for the period accounting rules set for us, and support transcripts follow the same schedule. After that they are deleted, and you can ask which records still name you.

Change Requests Ask for a copy, a correction or a deletion from the email address on your account and we log the request that day. Records tied to a completed payout stay until the retention period runs out.

ASK THE DESK

Where Legal Questions Get Answered

Policy questions from account holders in Bangladesh get a human reply, not a form letter. Write to our policy inbox for anything about eligibility, data or a closed account. Use live chat when the answer is needed today. If your question touches a payment, keep the transaction ID from your bKash, Nagad or Rocket app ready, so the agent can pull the record instead of asking you to repeat the whole story.

What You Ask Us About the Rules

These are the questions our support desk answers most often about eligibility, wallet matching and personal data. Each answer is written the way we would say it in a chat window, so you get the rule without the legal padding. If your own question is missing, send it across and we will add it here rather than leave you guessing at something that affects your balance.

No. One account per person, matched to one wallet in your own name. A second account created to work around a restriction gets closed, and any balance inside is checked before it is returned.

Because the wallet has to match the name on the account. We ask for the document once, store it against your profile, and later payouts from bKash, Nagad or Rocket usually clear without asking again.

Yes. Access depends on your local law and eligible regions, so we cannot open an account where the activity is not permitted. Tell us if you move and we will check your status again.

Registration details, wallet identifiers, transaction history and the support threads you have opened. We do not store your bKash, Nagad or Rocket PIN, and nobody on our team will ask you to send it.

Write from your registered email address and tell us what to change. We confirm in writing once it is done. Records attached to a completed payout stay until the retention period ends.

Your account can be limited or closed while we look into it. You get a written reason and a route to reply. Any balance tied to the issue is held until that exchange finishes.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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The Rules That Sit Behind Your Account

How We Handle Your Account Data

Where Legal Questions Get Answered

What You Ask Us About the Rules

01 Can I open more than one account with you?

02 Why does a withdrawal ask for my documents?

03 Does where I live affect whether I can hold an account?

04 What personal data do you keep about me?

05 How do I get my details changed or removed?

06 What happens if I break a condition on this page?

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